Frequently Asked Questions

Thank you for leasing an apartment with EGR Properties. A few of the most common questions asked by tenants are answered below. If you need further assistance, please call our office between 9-5 Monday through Friday.

When can I move in?

It is important to coordinate the date and time of your move-in with our office so the apartment is in proper condition upon your arrival. Once you do move-in, we recommend that you fill out the move-in checklist and return to our office within 7 days. This checklist can be found on this website at: Move-In/Out Checklist.

When can I pick up my keys?

Once you have obtained a copy of your lease and security deposit has been paid in full, arrangement for pick up of your keys can be made through our office. Leasing agents can meet at the building to distribute the keys, they can be picked up at our office or left in a lockbox outside the building.

What utility companies do I have to notify?

At least one week prior to your move, you should contact the companies to ensure service is set up upon your arrival.
ComEd: 1-800-334-7661 

Peoples Gas: 1-866-556-6001
AT&T Internet/TV/Phone: 1-866-594-1234
Comcast Internet/TV/Phone: 866-594-1234 

RCN Internet/TV/Phone: 1-800-RING-RCN

Who do I call regarding repairs or other problems?

We strive to ensure that every apartment is in the best condition for when you move-in. If the apartment requires repair or cleaning, we will urgently work to accommodate those needs. Please contact the office with all maintenance requests. A form can be submitted directly from this website by selecting: Maintenance Request or you can email generalinfo@egrproperties.com. We will make every effort to reply within 24 hours to all apartment repair requests.

Where do I send my rent payment?

Rent must be mailed to EGR Properties, LLC at 3717 N. Ravenswood, Ste. 208 Chicago, IL 60613 or placed in the drop box in the basement of the building. Rent checks should be made payable to the buildings account and not to EGR Properties.
For example:
Halsted North, LLC
North Clifton, LLC
959 W. Webster, LLC
1514 N. Honore, LLC
2056 W. Division, LLC

When is rent due?

Rent is due on the first of the month, and is considered late after the 5th of the month. A late fee will be assessed if the rent arrives after the 5th of the month.

When do I have to be moved out?

We require all tenants to have the apartment empty and cleaned by midnight of the last day of their lease. This allows management to inspect the apartment and ensure it is in proper condition for the new tenant. If you cannot be moved out completely by this time, you must contact the office; otherwise, deductions could be made from your security deposit. Please see the Move- In/Out Checklist on this website that will be used by management to review the apartment condition.

Where do I drop off my keys?

We must receive all keys within 24 hours after your move-out. You may drop the keys off at our office or leave them in the drop box in the basement of the building.

When will I get my security deposit back?

To receive your security deposit back, a Forwarding Address / Security Deposit Return Request form must be filled out with your forwarding address prior to your move-out. All security deposits with interest will be returned within 45 days.

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Contact

EGR Properties
3717 N. Ravenswood
Suite 208
Chicago, Illinois 60613

Ph: (773) 394-9788
Fax: (773) 345-0998
generalinfo@egrproperties.com